The shift to web-based services is expanding the potential for video chat at a rapid clip.  In fact, a recent report from GigaOM estimates that by 2015 video chat will grow from 600 million video calls to over 30 billion.…

I interviewed Andrew Henshaw, CEO of the live video chat technology provider vee24, about the many competitive advantages businesses get from offering live video chat assistance on their own website, with real-world conversion metrics to share from existing clients.…

For over a year now, the folks at Heels.com have been using a live video chat technology for real-time customer service right from their own website. Read my interview below with Heels.com’s founder and CEO Eric McCoy, and learn why he says that live video chat has been a worthwhile investment conducive to getting more purchases and improving customer relationships.…