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“Real World” How-To and Instructional Videos for Retail and E-Commerce


“Real World” How-To and Instructional Videos for Retail and E-Commerce

In our continued “how-to” series on creating product videos in retail and e-commerce, I interviewed Jon Schroeder, Video Director and Editor for Crutchfield Electronics. Jon shared with us about Crutchfield’s own formula for effective ROI and customer relationships with how-to videos, as well as some tips for what other retail and e-commerce businesses can be doing with instructional videos today. (To read more about why I think how-to videos are effective for retailers and brands, and for some tips on creating them, you can read my previous article, “How-To” Product Videos Tips for Every E-Commerce Business.)…

How retailers improve customer service and feedback with online video communities


How retailers improve customer service and feedback with online video communities

I interviewed Chris Wood, Video Production/Project Manager for Kiddicare, the UK’s largest and favorite online (and offline) retailer of baby supplies. Chris is the visionary behind the company’s innovative video programs.  We discussed how his company may be a model for what the future of video in online retail could look like.…

Customer Video Reviews for E-Commerce


Customer Video Reviews for E-Commerce

One would be hard-pressed to find a singular label that describes EXPO. You could refer to it as a consumer-generated video review site of manufacturers products. You could also describe it as a moderated social commerce video network, where the “social” is about users sharing product experience and offering advice about those same products. In my interview with EXPO’s president Bill Hildebolt, he talks about the value of their business model for e-commerce, and the special challenges of balancing search engine visibility for their own brand with that of their clients.…

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